Guests
Check-in
Check-out
Travel Industry ID
Coupon Code

FREQUENTLY ASKED QUESTIONS

 

 

 

 

OUR FREQUENTLY ASKED QUESTIONS
Clear up your questions with our frequent questions list regarding your reservation in South Palm Resort Maldives
Are we required to submit any documents prior to flying to Maldives?

Yes, Guest travelling to South Palm Resort Maldives are required to submit an ONLINE SELF-DECLARATIVE HEALTH DECLARATION via https://imuga.immigration.gov.mv within 24 hours prior, TO and FROM Maldives.

How do I get from Male International Airport to the resort?

The transfer is made via Domestic flights to Gan International Airport and Speedboat transfer between GAN and South Palm Resort Maldives.

Do I have to book my own transfers from Male International Airport (Velana International Airport) to the resort?

We will take care of all domestic transfer arrangements for you. You don’t need to book these yourself.

Are transfers included in booking?

Domestic transfer charges are not included in the room rate and this service is additionally charged.

 

What are the fares and what do they include?

 

Return Domestic flight transfer charges:

Adults:                                  USD 350.00

Children (2-11):                 USD 269.00

Infants (Under 2):             USD 99.00

* Prices are inclusive of all applicable taxes

How do I get to the resort if I fly straight to Gan International Airport? And what are the charges?

The transfer from Gan Airport to the resort is a 15-minute Speedboat ride

 

The charges are:

Adults:                                  USD 70 per person

Children (2-11):                 USD 35 per child

Infants (Under 2):             FREE

Do I get free lounge access?

You will be provided VIP lounge access on arrival at Velana International Airport from your home country, if the flight booking was made through the hotel.

How do I get my equator Crossing Certificate?

At the time of crossing the equator, the flight attendant will hand over your equator crossing certificate on your trip to GAN International Airport.

What is the time schedule for domestic transfers?

Domestic flights are scheduled by the domestic airline, Maldivian. The flights are scheduled based on the movement of arrival and departure of guests.

 

The airline provides transfers for all guests within a maximum of 3 to 4 hours of their international flight’s arrival.

 

*             Due to actual COVID-19 situation, the flights to GAN might be fewer and the waiting time might be longer than usual. In that case you will be provided with complimentary VIP lounge access.

What is the luggage allowance for domestic transfers?

The luggage allowance is:

 

Check-in baggage: 20 kg per person

Hand Luggage: 5 kg per person

Is there a charge for overweight baggage?

The charge range is between USD 1 and USD 3 per kg.

Does my room reservation require any booking guarantee?

All room reservations require a Credit Card guarantee.

What are the taxes and additional charges?

In addition to the room rate, these are the additional charges:

10% Service Charge

12 % TGST

USD 6 per person per night as Green Tax

How many adults can stay in one villa?

Family Villas: Maximum Occupancy – 6 Persons

All Other Villa Categories: Maximum Occupancy – 3 Adults or 2 Adults + 2 Children

Do you have age restrictions for your Overwater Villas?

We do not have any age restriction for any of our room categories.

Are king-sized beds available in your villas?

All rooms consist of 1 king sized bed.

Do your rooms have Wi-Fi? Is there a limit to the usage?

WiFi is available in the whole property free of charge, and there are no limitations to it.

Are safe deposit boxes available in the rooms?

All rooms have a safe.

Do you have smoking rooms?

All our villas are non-smoking. Smokers can enjoy the outdoor veranda of all rooms at their leisure.

Is alcohol available on the property?

Yes. Alcoholic beverages are served at all 3 outlets and available in the minibar

How many restaurants do you have? Can we have our entitled meals in all outlets?

There are 3 food outlets on the property, the main buffet restaurant and 2 A la carte outlets. All entitled meals in the meal plans are served at the main buffet restaurant. The A la carte restaurants can be enjoyed by all guests, at an extra charge.

Are bikinis allowed on the resort?

Bikinis are allowed on the whole island.

What are your standard check-in and check-out times?

Check In: 14:00hrs

Check Out: 12:00hrs

Do you have a pet policy?

Unfortunately, pets are not allowed at our property.

What proof of identification do I need to provide at check-in?

You will be required to provide your passport as proof of identification during check-in.

What proof of identification do I need to provide at check-in?

You will be required to provide your passport as proof of identification during check-in.

What is the difference between your meal plans?
Is vegetarian/vegan/jain cuisine available in the restaurants?

All our outlets including the main restaurant’s buffet offers a vast selection of cuisines including vegetarian, vegan, and Jain food as well.

What time is room service from?

In-Villa Dining is available 24 hrs.

What facilities do you have for children?

Our property is the proud host of the unique family village. Which consists of a Kid’s Park, various activities, our exceptional Family Villas which are all designed to cater to families traveling with children

Is baby-sitting service available?

Baby sittings service is available from 10 AM to 10 PM.

Are baby cots available?

Baby cots are available free of charge upon request.

Are high chairs available your restaurants?

High chairs will be provided to toddlers in all of our outlets.

Do you have medical services available?

Our on-site clinic has medical professionals available 24 hrs.

Is there somewhere I can buy souvenirs or basic necessities?

We have a Jewelry Shop, Brand Shop, and Souvenir Shop where basic necessities are also available.

Can I book excursions at the resort?

Our guest relations team can help you organize a wide variety of excursions ranging from half-day to full-day trips, island tours, snorkeling trips and fishing trips.

Is there somewhere I can learn to scuba dive?

Southern Maldives Divers, which is based out of our resort, is a PADI certified 5-star dive center which conducts a wide array of underwater activities, including discover scuba diving for beginners.

Do you have laundry services?

Laundry services are available, with washing, ironing and dry cleaning services.

Are there any COVID-19 Safety procedure or precautions in place at the property?

South Palm Resort Maldives has a very strict and thorough set of procedures and precautionary measures in place, enforced and practiced by all our staff.

What are the procedures in place in case of the need for quarantine?

Quarantine helps to prevent spread of disease that can occur before a person becomes symptomatic or spread of disease from a person who remains asymptomatic

Guests and staffs will be quarantined at the resort in a designated area

 

Quarantined individuals must follow infection prevention and control measures

 

Housekeeping will clean the room once a day, and practice extra precaution at all times.

How do you handle a suspected case of Covid-19?

In an unlikely event that a suspicious case is detected and under the Doctor’s supervision, the guest or staff will be isolated and HPA (Maldives’ Health Protection Agency) will be informed on their hotline number. HPA will thereafter handle the case as per the Ministry of Health’s protocol

 

Direct contact with the ill person should be avoided unless wearing at least disposable gown, gloves, a mask and eye protection.

How do I get my PCR test done and how much does it cost?

Please request for a PCR Test at the front desk three days prior to your departure date. The cost is USD 100 per person.